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Hello, I have signed into box using a Google Account, so I have no set password. I was given access to a folder that requires changing my old password, but without an old password I am unable to change it without prompting an "There was an error in changing your password," text.


Thank you for your help.

Hi Braden, 


Welcome to Box Community and glad to assist! 


To change your password, follow this process:


  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.

    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    • Also, check your spam folder in your email client for this email.

Thanks for posting!

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