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Question

Error changing password

  • May 23, 2025
  • 1 reply
  • 9 views

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I logged into Box using google email and google account, which authenticates and connects correctly. But my linked application requires a password update. When trying to update password in Box, I get an error since the Box password is not set. 

1 reply

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Hi Alex,

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!