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Question

Error: Box "Drive's system extension failed to load"

  • May 22, 2025
  • 4 replies
  • 32 views
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MacOS High Sierra

have manually un-installed BoxSync as per support instructions

I get this error when i try to open BOX Drive for the first time

I've checked System Preferences / Security & Privacy / Firewall (etc)  -- find no issues.

Did ensure that Box was added to firewall connections

??

    4 replies

    C
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    Hi there, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

    Thanks for your patience!

    C
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    I am having the same issue. 

    Can you please also open a ticket for me?

    Cannot install Box Drive on iMac High Sierra 10.13.6 I followed the steps on their website but did not work (https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive) Under system preferences > security and privacy the option to allow Box.inc does not show up

    C
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    I have the same error. What is the solution?

    C
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    BOX__YMah3FGV3aF7Dk0y_MQrZQ.png

     

    I still having this error too. is there a soultion how to surpass the security settings?

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