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Question

Error Adding User

  • November 21, 2025
  • 2 replies
  • 30 views

Receive this error message, “Email already used in a Box account but not associated with an enterprise.” The user deleted their account as well and we do not know how to add him to our enterprise. 

2 replies

Rona Box
  • Community Manager
  • November 24, 2025

Hi ​@ninabigornia

Welcome to Box Community, and we are glad to help add a new user. 

 

To address your error adding a new user, let me open a new case and a member from the Box Product Support team will get in touch. 

 

Thanks for posting, and we hope to get this sorted out soon! 


  • New Member
  • January 8, 2026

Hi Rona - I am having the exact same issue. Can I please also have a ticket opened for my case?