End recipients using Apple devices no longer able to download files over 180mB

👋 Hi ​@AMB, welcome to the Box Community!

To help isolate the issue and resolve this concern affecting Apple devices, please check the troubleshootings steps that the end recipients can try:

• Updating your browser and OS to the latest version. See Understand the Box Policy For Browser And OS Support to learn more.
  • For macOS, iOS, and iPadOS, we support the two latest major versions.
• Clearing your browser's cache
• Using Box with an alternate browser, computer, or network. If possible, Test using both Ethernet and Wi-Fi connections.
• Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this).
• Temporarily disabling any plugins/extensions in your browser
• Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
  • Chrome, Edge, Firefox, Safari
• To check download performance, do the steps here: Testing your Network Connection

Check out Common Issues with Downloading Files for reference and other things to keep in mind.
 

There have been no changes to the upload and download limits. However, we do have preventative measures in place related to bandwidth, in accordance with our fair use policy.

If the issue persists, please let us know and provide any error messages they receive when downloading, so we can further investigate. 😊

Hi Jay,

Thanks for the quick response. I’ve forwarded the Box help info to the recipients and it doesn’t appear to fall into any of those categories. They are located in various capital cities around Australia and each of them noted the inability to download large files (>180mB) around the same time suggesting it is some other issue - perhaps Apple related and not Box? They are still able to download smaller files indicating the problem is related to a possible sudden restriction on file size download limit, again perhaps with Apple given you note there hasn’t been any changes with Box?

We’ll keep monitoring it and see what else eventuates.

Thanks.

Hi Jay,

Further update on the above, The Apple-user recipients are now able to download the larger files using the steps below:

Thanks.

Dear ​@AMB, thank you for the update. While their issue doesn't appear to fall under the Common Issues with Downloading Files, I'm glad to hear that your recipients are able to download large files using the workaround you discovered.
 

At this time, there are no known issues reported by Box regarding downloads on Apple devices. For now, the best course of action is to continue monitoring the situation as you’ve mentioned. If any unexpected behavior occurs, please don’t hesitate to reach out.

We truly appreciate your patience and cooperation. 😊

Thanks Jay.