Skip to main content
Question

Empty trash

  • May 23, 2025
  • 2 replies
  • 103 views
C
Forum|alt.badge.img

I emptied the recycle bin permanently, but the storage capacity shows no reduction. Since there were many large files storage capacity should have been freed up significantly. Can you help with this?

 

    2 replies

    C
    Forum|alt.badge.img

    Hi Krzysiek, 

    Welcome to Box Community and glad to help! 

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting!

    J
    • Jill
    • Community Manager
    • August 12, 2026

    Hi ​@vromr,

     

    Welcome to Box Community and glad to assist! 

     

    I understand that you have issue with data inconsitencies. Upon checking your storage used/total is 21.8 GB of 50.0 GB.

    Please note that when you delete folders, the storage space may not immediately update because Box excludes Trash from storage calculations and updates aggregates within an hour or up to 24 hours for complex cases. In rare cases, it might take a few days to a week for the storage usage to reflect correctly. Your files remain safe, and this is a display update issue.  You may check this link for more information: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

     

    Thanks for posting! 

    Terms of ServiceAccessibility statement