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Question

Empty Trash

  • May 23, 2025
  • 2 replies
  • 83 views
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I emptied the recycle bin permanently, but the storage capacity shows no reduction. Since there were many large files, storage capacity should have been freed up significantly, which unfortunately is not the case. What can I do, additionally to solve the problem?

    2 replies

    Forum|alt.badge.img

    Hi Annette, 

    Welcome to Box Community and glad to help! 

    We've fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

    • Ferpando
    • New Member
    • August 27, 2026

    Hello,

    Every time I delete a lot of files, then emty the trash folder, the account usage does not decrease acordingly.

     

    Is there a way to reset it?

     

    Thanks

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