Question

Empty Storage Space Problem

I deleted all files and empty trash, but there was still used storage space can't be clear. Can you help me? Thanks a lot.

Hi Mon,

Welcome to the Box Community!

Have you checked out this related article here, this may be related to the issue you encounter?

The next step will require you to contact Box Support to help you directly and reset your storage count.

I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

Thanks for your patience!

Thanks so much for Box Support help, the storage problem is solved.

Hi!

I've got same issue as Mon Leung. I need completely empty my storage. Thank you

I contact Box Support Help to solve the storage problem.
Hope my experience can help you.

Mon

Thank you Mon Leung

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