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Question

Empty storage but shows 26gb used.

  • May 23, 2025
  • 1 reply
  • 46 views
Forum|alt.badge.img

I've seen support staff running a script to fix this. can you please do the same for my account. many thanks

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community! 

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. For reference, you may check this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Let me know if you have any further questions.

    Thanks!

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