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Question

EMPTY STORAGE BUT NO SPACE

  • May 23, 2025
  • 1 reply
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According to my box account I'm using all 10 of my gigs, but I've deleted all files and so that isn't true. At this point I'm probably hardly using any, but I can't get my storage space back. Can someone fix this issue?

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to help! 

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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