I have empty folders (moved pics out of them), but the folders are still displaying that there are documents in them. I need to know which folders are truly empty and which ones are not because I don't have the time to go through every single folder.
Why is this happening and how can this be fixed?
Hi Metrolina,
Welcome to the Box Community, I'm happy to help!
The issue you encounter seems related to what is described in this article:
I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.
Feel free to write back in if you have any questions for me!
Best regards,
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