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Question

Embed Box for iOS Mobile App

  • May 22, 2025
  • 1 reply
  • 9 views
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Hello,

We have both a website and a mobile app (which is a wrapper for our mobile-responsive site) and use the Box Embed feature.

This works well on desktop but in our mobile app (iOS), we see the embedded boxes load, but then Box errors out. It loads when viewing on the mobile safari browser, but not through the app. 

BOX_416iW-7LagPxY6aVLE1XMA.png

    1 reply

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!

    The Box Embed Widget is not optimized for mobile browsers and is not recommended to use in Web experiences designed for mobile devices. 

    Please take a look at this article for reference: https://support.box.com/hc/en-us/articles/360043695434-Create-a-Box-Embed-Widget

    For any product feature request or suggestions, we recommend you post your idea on pulse.box.com for more visibility. Our product team reviews all submissions and will consider whether to include feedback in their product roadmap. 
     
    Thanks for your participation in the Community!

    Best,

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