Hi Holly, 

Welcome to Box Community and glad to assist! 

To complete your account setup, you can reset your password: 

1. Visit https://app.box.com/reset and enter the email address associated with your Box account.


2. Check your email, you will receive an email with a link to reset your password.

• 
  
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  
  
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  
  
  • Also, check your spam folder in your email client for this email.
  
  

Thanks for posting!

Hi!

I’ve done this as well. 
 

When I went to verify the email, I clicked the button in my email and it sent me to a blank screen, not verifying my email. I tried to resend the link several times with the same result and no email verified. 
 

I then tried to reset my password, however when I try to sign in using my new credentials I receive an error message. 
 

Please help!