Email Suppression

Hi Abigail,

Welcome to the Box Community! I'm happy to help.

I've investigated our email server logs and it looks like the address is correctly receiving messages from our email server and was already confirmed.

I suggest that you login using your Box credentials by going to this link. https://app.box.com/login

Please check your virus scan, Internet Service Provider, or company's mail server or firewall and make sure that your email client is not blocking emails from 

• box.com

• notify.box.com

• notify-e.box.com

• notify-w.box.com

• reply.box.com

• track.box.com

• track.notify-e.box.com

• track.notify-w.box.com

 You may need to contact your IT department to assist you; please take a look at this article: Troubleshooting Issues with Email Notifications

Hope this helps.