Email sent to noreply@box.com

Hi Cristina, 

Welcome to the Box Community!

The email that is sent to this address will go to a non-receiving address so the email is generally ignored by the server. 

Thanks for reaching out and let us know if you have any questions.

France, can you please help me:

Hi. I desperately need help. I had box on two different computers and with different files, but didn't realize I was using the same email address for both. When I logged into the 2nd computer, I guess it synced on both computers, but it didn't keep all files, it's only showing the old files on the 1st computer and the files from the 2nd computer are gone/missing. How can I recover the files that I am missing? please help