Hi all. Wondering if anyone has run into an issue where they stop receiving email notifications when files are viewed/downloaded. This feature was working fine for me and it hasn't worked in a while. I'm wondering if my email has been added to the suppression list as per this article and if so is Box support team the only folks that can correct this?
Thanx in advance,
-Cyrus
Hi there,
Welcome to the Box Community!
I've investigated our email server logs and it looks like the address is not on our bounce or suppression list.
Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.
Please make sure that your email client is not blocking emails from
You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications
Please reply if this issue persists and we will continue to investigate.
Thanks!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
