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Question

Email Notification when Document/Folder is Shared

  • May 27, 2025
  • 1 reply
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Hi, trying to figure out how I can set it up so that it sends me an email whenever someone adds me to a document/folder in Box. Several of my other colleagues get them,  but I cannot find a setting in my profile to turn this on for myself. I am unsure where to look or which specific setting drives this, so hoping someone can give some guidance. Thanks!

    1 reply

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    Hi Daniel, 

    Welcome to Box Community and glad to assist! 

    I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.

    To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:

    • box.com
    • notify.box.com
    • reply.box.com
    • track.box.com

    It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. Ask that emails from the domains above be added to the email allow list (safe sender) to ensure that Box messages are not blocked. Please review this help article: Troubleshooting Issues with Email Notifications

    Moving forward, should this issue occur, you can reach out to your Box Admin to help  check if you're in suppression list. 

    Thanks for posting! 

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