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Question

Email no longer working, but i still have my phone number, is there a way to request for a password reset by authenticating via 2FA / OTP Code?

  • May 23, 2025
  • 3 replies
  • 89 views
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Dear Fams and Box Cust Support My email was no longer working, but i still have my phone number, is there a way to request for a password reset by authenticating via 2FA / OTP Code? Need help here, thanks

    3 replies

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    Hi there, 

    Welcome to Box Community and glad to assist! 

    A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email. 

    Thanks for posting! 

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    I have a similar problem with two of my accounts. Can you please help me as well?

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    I have a similar issue as well - my email has changed , but retain my old phone number , can please help me as well ? 

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