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Dear Fams and Box Cust Support

My email was no longer working, but i still have my phone number, is there a way to request for a password reset by authenticating via 2FA / OTP Code? Need help here, thanks

Hi there, 


Welcome to Box Community and glad to assist! 


A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email. 


Thanks for posting! 


I have a similar problem with two of my accounts. Can you please help me as well?


I have a similar issue as well - my email has changed , but retain my old phone number , can please help me as well ? 


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