Skip to main content
Question

Email Change

  • May 23, 2025
  • 1 reply
  • 6 views

Forum|alt.badge.img

Hey there!  I was trying to change/update my email.  When I did, I got an email verification after I typed in a new password that said "Forbidden".  I just tried to rechange my email address and now box is saying that the email is "Already in use".  Help please and Thank you!

1 reply

Forum|alt.badge.img

Hi Marisa, 

Welcome to Box Community and I’m here to help! 

I opened a new ticket and our Product Support team will get in touch to help address your concern. Please keep an eye to your email. 

Thanks for posting!