I am very frustrated with Box. My email, which is my user id, is going away. I am tryin to change my email and can not find out how to do it. I did find one place to do it and when I follow the directions and enter a requested password it continually gives me an error #40 something. How can i change my user id and my email address, or delete my account.
Hi Jerry,
Welcome to the Box Community! I'm happy to help.
I looked up the account and was deactivated by you. I suggest that the best way to do about this is you creating another Box account with the new email address and have collaborators send you the invitation to the new Box account.
If you need to retain the old account and change it with a new email then contact us back so we can look this up.
https://support.box.com/hc/en-us/requests/new
Best,
I too am trying to change my email address and can't find any way of doing this. I want to keep my current account but want to change the email address. Why is this not possible? How can I change it? 5362079668
I am not able to change my email address. My account is a personal account. The “help” area of this site references me having to contact the admin for my account. Well, I do not have an administrator; nor, have I ever had one for this account. . So, now what? My old email address was discontinued by the service when I stopped using that provider.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
