Hello,
I am having an issue updating my email address in my Box account. When I change it, I receive an email to verify it via my email inbox, and when I click that link, I am prompted to set my password, and then the site crashes.
I am trying to update my email to electra.williams@db.com (from electra-a.williams@db.com).
Any help would be greatly appreciated!
Hi Electra,
Welcome to the Box Community! I'm happy to help.
Does this happen when you login to Box using a different browser or network connection?
I see that the secondary email is already confirmed and you just need to "Make Primary",
https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
