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Question

Email Authentication Link takes me to blank screen

  • May 23, 2025
  • 1 reply
  • 53 views
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I am trying to add an email address to my account. I receive an authentication email with a link, but the link takes me to a blank webpage and doesn't allow me to verify the new email. Our company has changed domains, so I need to get this updated before they deactivate the old email address.

    1 reply

    Forum|alt.badge.img

    Hi Tracy,

    Welcome to the Box Community! I'm happy to help.

    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates. Thanks for your patience!

    Best,

     

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