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Question

Email already used in a Box account but not associated with an enterprise

  • May 27, 2025
  • 2 replies
  • 59 views

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My user created an account with his work email address.  He then deleted his account, but I still get the message "Email already used in a Box account but not associated with an enterprise".

Is there a solution?  A previous post mentions converting Unmanaged Users, but that is not my case, they don't show up as unmanaged users. 

2 replies

  • New Member
  • June 9, 2025

I’m having the same problem and would appreciate a solution. In the past I was able to send an email to them to convert but I am no longer able to. I tried clicking save again and the application seems to be just freezing.


  • New Member
  • June 12, 2025

I am having the same issue. hitting save twice doesn’t work.