Skip to main content
Question

Email already used in a Box account but not associated with an enterprise

  • May 27, 2025
  • 1 reply
  • 5 views

Forum|alt.badge.img

Hello,

I am attempting to add two users to my enterprise instance, but keep getting the error above even though the users have removed their accounts.

1 reply

Forum|alt.badge.img

Hi Phil, 

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!