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I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was previously opened, and then deleted a week ago.  We need to add her to our organization account with her work email.

Hi Justin,


Welcome to Box Community and glad to assist! 


Let me create a new case and a member of our team will be in touch, please keep an eye out. 


Thanks for posting! 

I'm trying to add two users to our Box Enterprise and it tells me "Email already used in a Box account but not associated with an enterprise". The two users are:


sgarcia@orrm.com and jutic@orrm.com

I reported the same issue in the forum because I could not find an option to submit case for isolated case, is there an existing link or form for this?


https://support.box.com/hc/en-us/community/posts/31636920889491-Failed-to-create-User-in-Box-Error-Box-returned-an-error-response-with-the-HTTP-status-code-409

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