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Question

Email already used in a Box account but not associated with an enterprise

  • May 23, 2025
  • 3 replies
  • 91 views
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I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was previously opened, and then deleted a week ago.  We need to add her to our organization account with her work email.

    3 replies

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    Hi Justin,

    Welcome to Box Community and glad to assist! 

    Let me create a new case and a member of our team will be in touch, please keep an eye out. 

    Thanks for posting! 

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    I'm trying to add two users to our Box Enterprise and it tells me "Email already used in a Box account but not associated with an enterprise". The two users are:

    sgarcia@orrm.com and jutic@orrm.com

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    I reported the same issue in the forum because I could not find an option to submit case for isolated case, is there an existing link or form for this?

    https://support.box.com/hc/en-us/community/posts/31636920889491-Failed-to-create-User-in-Box-Error-Box-returned-an-error-response-with-the-HTTP-status-code-409

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