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Question

email address no longer valid

  • May 22, 2025
  • 1 reply
  • 66 views
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Box has advised that my password needs to be reset on one of my other accounts. However my email address on this account is no longer valid.

So I cannot receive and access the link to reset my account

Is there another way I can restore this account. 

    1 reply

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    Hi there, 

    Welcome to the Box Community!

    Thank you for contacting Box Support. In order to assist you with this request we must have confirmation from the account email on record. If you are able to, please reply to this ticket from your confirmed account email.

     

    If you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP) to regain access to your email account or creating a new account. For additional guidance please review our support guide on Logging in to Box.

     

    Box does not have the ability to help you regain access to your email account. You will need access to the email address associated with your account to change your account password. We appreciate your cooperation in helping to protect your account against unauthorized access.

    Thanks!

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