email address lost

Question

I lost the domain associated with my nonprofit. My emails were attached to the lost domain.  How can I access my box account that is tied to an email that no longer exists?

community-manager · Answer

Hi Kenneth,Welcome to the Box Community!If you can’t access the email address associated with your Box account, we recommend either contacting your email service provider (ESP) to regain access to your email account or creating a new account.Box is unable to help you regain access to your email account. You must have access to the email address associated with your account to change your account password. This security procedure enables us to protect your account against unauthorized access.For additional guidance please review our support guide on Logging in to Box.

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