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Question

email address

  • May 23, 2025
  • 2 replies
  • 95 views

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how can I change my email address 

2 replies

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Hi there, 

Welcome to the Box Community!

To change your email address you need to add a secondary email first. To do that, please see below: 

To add an email address:

  1. Click Add More Emails.
  2. Enter a valid email address.
  3. Click Save.

To make a secondary email address your primary email address:

  • Click Make Primary next to the email address you want as your primary email address.

If you do not see this option, it's likely your enterprise has a feature enabled that prevents users from changing their primary email address. In that case, you need to reach out to your primary admin for assistance.

Thanks!


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When I try this it tells me that I cannot add this email address because it's from an unverified domain.  I'm the only user of my account and I just switched companies so I need to switch my account to my new email address.