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Education account issue

  • May 23, 2025
  • 1 reply
  • 10 views

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Hello -- I used my institutional e-mail address to create a private box account years ago, and, now that my university utilizes Box for file sharing and other applications, I am unable to log in via my network credentials to get access to university-level stuff, and I don't have access via my private Box account despite it being linked to my .edu e-mail address automatically. When logging in via my university network credentials, it says its invalid.

 

 Is there a way to switch my original account to one linked to my university credentials?

1 reply

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Hi there, 

Welcome to Box Community and I’m here to help!

I opened a new ticket for our Support team to assist you on  your login issue and please keep an eye to your email. 

Thanks for posting!