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Question

Editor unable to upload files

  • July 31, 2025
  • 1 reply
  • 117 views
K

I’m an Editor and have been uploading files for months. However, I am no longer able to upload files. I’ve tried different browser, deleted cookies, etc. Please advise and/or provide a direct line to phone/chat support. It is affecting my ability to complete work. Thanks!

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • July 31, 2025

      Hi ​@kthomasHR, 

      Welcome to Box Community and we’d love to help!

      I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

       

      Thanks for posting and we look forward in getting this sorted out very soon!

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