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Question

e-mail address has changed and I am locked out

  • May 22, 2025
  • 1 reply
  • 48 views
Forum|alt.badge.img

Hi Box,

I have a box account but at some point I added my employer e-mail address and then it became THE e-mail address.  I no longer remember my password and my employment ended a year ago, so I can't get to my files.  Is there a way to fix this?  

    1 reply

    Forum|alt.badge.img

    Hi Presidio, 

    Welcome to the Box Community!
     
    This seems like it might be an issue that requires some account specific information to solve, so I've submitted a case to Box Support on your behalf.
     
    Please check your email for details and updates.
     
    Best,
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