Hi Box,
I have a box account but at some point I added my employer e-mail address and then it became THE e-mail address. I no longer remember my password and my employment ended a year ago, so I can't get to my files. Is there a way to fix this?
Question
e-mail address has changed and I am locked out
Hi Presidio,
Welcome to the Box Community!
This seems like it might be an issue that requires some account specific information to solve, so I've submitted a case to Box Support on your behalf.
Please check your email for details and updates.
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.