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Duplicate file with email address added to filename

  • May 22, 2025
  • 1 reply
  • 28 views

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There seems to be a duplicated file that has a red lock icon on it and has my email address appended to the end of the filename. Even when I try to delete it it's still there. 

1 reply

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Hi Patrick,

Welcome to the Box Community!

I suggest that you check this article from our Box Product Support page about this scenario.

https://support.box.com/hc/en-us/articles/360044193953-Duplicate-Files-With-Email-Address-Added-After-Sync

Best,