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Sorry but this is driving me nuts. I spent an hour with no way forward. 


I signed into Box and got an email with the 6 digit code. When I get in, it wants me to setup the folder. I dont want to use the authenticator app, because I work in a secure site, so I rather get an email. I select "Back", it gives me a choice mobile phone, or email. When I click on "continue" for email it states "The email you selected in invalid" when I select SMS msg and enter the 10 digit (3 area code+7 digit mobile phone), it states the phone number is invalid??


I tried a number of times and it's not a user error or a computer error. I tried from 2 different computers and one mobile phone with the same error. 


Can anyone help??????

Hi Edmond, 


Welcome to Box Community and glad to assist!


Pleae login to your Box account and disable your Multi-Factor Authentication. 


To remove a multi-factor authentication method from your individual account:


  1. Click on your account icon in the top-right corner of the page, and select Account Settings.

  2. Under the Account tab, scroll to the Authentication section.

  3. Click Remove next to the authentication method you want to remove, and then click Remove in the confirmation dialog box.

Refresh your browser and enable your MFA again. 


Hope it helps! 

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