Hi. I’ve been trying to download a 3KB file from box.com through a link (werbung.zip). I can se the filename when clicking on that link, and there is a dialog that opens up stating that the download is in progress, but nothing happens. I’ve followed the advice given in this support article, but everything behaves in the same way.
Either being logged in, log in from the download page, or just trying to download the file without logging in has not worked. Trying different browsers (Chrome and Firefox) has not worked either.
I’ve noticed some cookie-related errors being reported by Firefox (on the javascript console (F12)), which may be an indication of security policy/ies violations, but I’d expect your site to comply with those at this point -- unless you’re having issues of this nature and that’s somehow not been addressed yet.
Please do not suggest to follow the article or the forum posts I’ve already looked into for ideas on how to solve this. By the looks of it, this is either a file that cannot be downloaded due to quotas exceeded, an internal error on your servers, flawed/incomplete/insecure implementation of cookies/scripts on your servers/content, or something of that sort. However, there are no error messages given on the “your download is in progress” dialog box, no errors on any page, nothing… just a download that never happens.
I would greatly appreciate it if you could try and download that file for yourselves, using Firefox and Chrome, and see whether there is anything that pops up on your systems. Alternatively, if you can download that file, I’d appreciate it if you could upload it to my account (I can provide my box.com username through email/direct message).
Thank you in advance.