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Question

Downloading PDF's to Box Drive

  • May 22, 2025
  • 1 reply
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I have Box Drive v2.18.117 installed on my Mac that is running macOS Big Sur v11.0.1

 

Every time I download a PDF document from the web and try to save it to a folder in the sync'd box drive, it shows us as a "download" file and never does download the PDF.

The same PDF if I save it to my desktop, works just fine and downloads as a PDF.

So, I have to download a file to my desktop, then move the file to box drive.

Anyone else experiencing this same issue? What is the fix for this?

    1 reply

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    Hi Sunil, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

    Thanks for your patience!

     

     
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