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I was shared some photo files (and one video).  I am trying to download multiple files at once.  I am quite familiar with doing this in other applications and using zip files. But when I select a file, it opens each one immediately individually.  I am unable to select multiple.  I can download each file individually.  What am I missing?  I did search the forum and can't find this answer.  Is it because they are not in a folder? I don't want to necessarily reach out to this contributor if I don't have to, would love to solve on my own if possible. Thanks in advance.BOX3_oujjbMyY6D5LTvSSIALCGA.png

Hi Sandy, 


Welcome to Box Community and glad to help! 


I would like to confirm a couple of things as we work in your download issue.


  • Are you accessing these files through the Box website? 

  • How did you get an access to these files, is it through collaboration invite or via Box's shared link URL? 

We'll lookout for your reply, 


Stay well! 


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