Skip to main content
Question

Downloading Files

  • May 23, 2025
  • 1 reply
  • 51 views
Forum|alt.badge.img

I am not seeing the option to download files that are available in Box. Is anyone else having these issues?

    1 reply

    Forum|alt.badge.img

    Hi Thomas, 

    Welcome to the Box Community, I'm happy to help!

    If you are encountering problems downloading files from your Box account, we recommend you try:

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer or network
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
    • Disabling any plugins on your browser

    More tips can be found in this article: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files

    Thanks for posting and let us know how else we can help!

    Regards,

    Terms of ServiceAccessibility statement