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Question

Downloading Files

  • May 23, 2025
  • 1 reply
  • 2 views

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I am logged in to Box. I get a file. It says to enter my email. Fine. It says to enter my password and it says invalid. But I just signed in with the password. What am I doing wrong?

1 reply

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Hi there, 

Welcome to the Box Community!

This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for assistance. 

Thanks!