downloading a file

Question

Hi i'm trying to download a e book from https://www.dpgroup.org so the file i'm trying to download the link leads to this site but when i click on link and it brings me to the page i log in but when it goes back to that page it shows i'm not logged in but i'am logged in so i don't know what to do.

community-manager · Answer

Hi Shontel,Welcome to the Box Community!Sorry to hear about the issue with your download. To make sure that every angle is checked, I will need you to do the following:Try to clear cache and cookies from your browser.Here is an articlethat walks through how to do this on the different browsers that Box supports.Try using different browsers and see if it makes any difference when downloading the file.Try disabling add-ons or extensions on your browser/sPlease make sure that 3rd party cookies is enabled in your browserIf you are still having issues, please go ahead and submit a ticket with our support team by clicking on the “Contact Support” link just above this page so they can help you investigate.Best,

Sign up

Community access is available only with a Box Account.

Sign in to the Box Community

Community access is available only with a Box Account.