When I download a folder from my Box account, in order to move that data to a different location in another cloud, essentially my ZIP file downloads, however when I try to extract it I get "this is an invalid file" and then what I do is use 7zip, and this succeeds in extracting however - only 3600 of the total 4200 files in the folder are there. Is there anything that can be done to help provide a clean download of this folder? Thank you!
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Hi Gary,
Welcome to the Box Community, I'm happy to help!
I checked your account type and noticed you're on a Free personal plan so its likely the behavior that you encounter might be due to your account's limitation as a Free user. For example,
- Bulk download is dependent on the max file size upload limit for the Account type in total. See: Understand the Max File Size You Can Upload to Box.
If you are downloading a pretty large folder, instead of downloading the entire folder at once, you may want to split your download into batches of smaller subfolders.
You can find more tips in this article on Common issues with downloading Files in Box: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files
Hope this helps! Please let us know if you have other questions, and we will do our best to help.
All the Best,
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