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Question

Download Previews not loading

  • May 23, 2025
  • 2 replies
  • 46 views

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I am having issues previewing downloads on Box. I have cleared my cache, uninstalled, and re-installed, I have checked my permission, security settings, and the firewall. I still can't access the files I downloaded. 

2 replies

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Hi Melissa, 

Welcome to Box Community and glad to assist! 

Is there an error when you preview the Box file(s)? Can you please attach a screenshot here?

We'd love to hear back from you! 


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Hi I have the same issue with preview not loading....please help!  Thanks