The download button on my shared link does not work.
I believe it did work until today.
Users see a message but the file does not download:
Your Download is In Progress
In the meantime, log in to Box to save files you view in your Recents and upload, share, and comment on the content you care about most.
Is there a maximum number of downloads allowed?
Hi @identifystudio,
Welcome to Box Community, and we’re glad to help address your download issue.
You can follow these troubleshooting guide to help with your download issue:
Meanwhile, When downloading complete folders in a browser there is a 100,000‑file limit per folder (recommended 10,000 files) and empty subfolders are omitted. Also, Box measures bandwidth for “People with the link” shared links and heavy download activity can hit bandwidth/usage limits.
Hope this helps fix your download issue!
Hi, Several people that I’ve shared the link with have told me that they can’t download it. So, updating my own settings isn’t going to help.
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