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Question

Download Isn't Wroking

  • May 23, 2025
  • 1 reply
  • 5 views

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Trying to download a zip (less than 15 gb) and everytime I click on download, nothing happens. Even made account to see if that was the issue, but no. Still can't download. Firewall is deactivated as well. Please help :(

1 reply

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Hi Ya Moma,

Welcome to the Box Community, I'm happy to help look into this!

It seems this is expected behavior due to the max file size upload limit for your account type which is limited to 

  • Free personal: 250 MB

For more information, please take a look at this article on 'Common issues with Downloading Files in Box': https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files

Regards,