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Question

Download fails (i.e. Network error) every time I try to download a large folder

  • May 22, 2025
  • 1 reply
  • 32 views
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Hi,

I am trying to download a large folder (> 2 GB) from my account on box.com to my local system.

The download of the zipped folder starts fine and continues for a while. I am using the latest version of the Chrome browser. 

Disappointingly, the download stops on its own after 15-20 minutes, citing a Network error. I am able to resume the stalled download using Chrome's inbuilt download manager, but the download does not complete (i.e. stalls immediately). 

Is this a known issue for downloading large folders from Box.com?

Is there anything else I can try?

Thanks,

Suddha

 

    1 reply

    C
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    Hi Suddha, 

    Welcome to the Box Community!

    Could you take a look at this article for some tips in resolving download issues with Box and see if they help resolve this issue for you?

    If you are continuously having issues, I'd suggest submitting a ticket to our support team so they can further investigate.

    Best,

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