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Question

Download fails at 63% - cannot connect to proofpoint isolation

  • May 23, 2025
  • 1 reply
  • 13 views

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Tried to find a way to submit a help desk ticket.

 

Followed all the level 1 tricks, IE. tried chrome, cleared cache. Large 75mb file download fails.

1 reply

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Hi Ashley. 

Welcome to Box Community and glad to help! 

You may run these preliminary troubleshooting steps to fix your download issue. 

Hope it works!