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  • May 23, 2025
  • 1 reply
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When I try to download the Box Drive app for windows, it takes me to the screen to allow changes to this PC but then it quits and doesn't download even when permissions are allowed. any suggestions?

1 reply

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Hi Cole, 

Welcome to the Box Community, I'm happy to help!

Sounds like you may need to change the User account control settings on your device. 

I found this article from Microsoft forum that may help address your issue: https://answers.microsoft.com/en-us/windows/forum/all/how-can-i-turn-off-do-you-want-to-allow-this-app/c0bfc1e1-dcfe-4046-b11a-ba48a430efe0 

If this doesn't help resolve the issue for you, you may want to reach out to Microsoft customer support to help look into the issue.

Hope that helps! 

All the Best,