Our account will auto renew next week. We'd like to downgrade our plan and would like to discuss our options before renewal. I have not been able to submit a support ticket. Can someone help me?
Question
Downgrading Service
Hi Henry,
Welcome to the Box Community!
If you are looking to downgrade your Box subscription, please go ahead and send an email to Box Cancellations team at cancel@box.com.
Account administrators can submit a downgrade request by emailing cancel@box.com. Please provide the plan type to which you would like to downgrade. You can view here a side-by-side comparison of our offerings.
For more details, please check out this article: https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account
Thanks for reaching out and please let me know if you have other questions!
Best,
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