Skip to main content
Question

Downgrading Service

  • May 22, 2025
  • 1 reply
  • 41 views
  • Translate All
Forum|alt.badge.img

Our account will auto renew next week. We'd like to downgrade our plan and would like to discuss our options before renewal.  I have not been able to submit a support ticket. Can someone help me?

    1 reply

    Forum|alt.badge.img

    Hi Henry,

    Welcome to the Box Community!

    If you are looking to downgrade your Box subscription, please go ahead and send an email to Box Cancellations team at cancel@box.com.

    Account administrators can submit a downgrade request by emailing cancel@box.com. Please provide the plan type to which you would like to downgrade. You can view here a side-by-side comparison of our offerings.

    For more details, please check out this article: https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account

    Thanks for reaching out and please let me know if you have other questions!

    Best,

    Translate
    Terms of ServiceAccessibility statement