Hi. I thought I downgraded my plan to a free account a couple of years ago, but realized I was still being charged. How do I downgrade?
Question
downgrade plan
Hi Megan,
Welcome to the Box Community!
This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this request to downgrade your account to Free personal account.
Kindly check your email for details and updates.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.