I am currently on a $7 plan and am being charged $34.80 per month AUD. How is this possible? I used to be on a free plan but now for the life of me can't seem to find where that is on your site now. I rarely use Box so it's not feasible for me to continue paying that amount.
Can I please downgrade my plan and I would like to be reimbursed for the amount that I am paying which from $7 USD even when converted to AUD is definitely not 34.80.
Hi there,
Welcome to the Box Community, I'm happy to help!
If you wish to downgrade your current plan, discuss your charges and request for a refund, you may submit a request by emailing cancel@box.com. Please provide the plan type to which you would like to downgrade. You can view here a side-by-side comparison of our offerings.
For more information on downgrading your account, please take a look at this article: https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account
All the Best,
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