Question

Downgrade account

Hello.

Please downgrade my account to Free individual Plan.

Hi Dmitry,

Welcome to the Box Community!

If you are looking to downgrade to a free Personal account, please submit a ticket or send an email to Box Cancellations team at cancel@box.com.

Please make sure to remove any data past 10GB of storage before requesting to downgrade.

Thanks for reaching out and please let me know if you have other questions!

Best,

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